Customer Service & Sales Support Executive (German)

Customer Service & Sales Support Executive Fluent German & English Peterhead, Scotland OR Leighton Buzzard, England Full Time | Monday–Friday £35,000 + Performance Bonuses We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets. We are seeking a fluent German & English speaking Customer Service & Sales Support Executive to support German-speaking customers and the field sales team. Ideally, you will be available to start at 7:30am (Monday–Friday), however flexibility can be discussed. The Role – Customer Service at the Core This position is heavily focused on customer service. You will manage incoming calls and emails from German-speaking customers, process orders efficiently, follow up quotations, and provide essential support to field-based sales representatives in Germany and surrounding regions. You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey. Key Responsibilities • Handle incoming customer queries via phone and email in German and English • Process orders accurately and promptly • Send confirmations and resolve issues same day wherever possible • Follow up on outstanding quotations to support order conversion • Support field sales representatives with administrative and customer support tasks • Update and maintain CRM systems • Assist with customer account set-up • Work closely with Operations to ensure smooth fulfilment Requirements What We’re Looking For • Fluent German & English (written and spoken) • Proven customer service experience • Experience supporting sales teams or processing orders • Strong organisational and prioritisation skills • Professional, adaptable, and self-motivated • Confident using MS Office and CRM systems • Strong communication skills and attention to detail KPIs • All customer queries responded to same day • Orders received by 4pm processed by end of day • Effective follow-up of quotations to support sales growth Benefits Why Join? • £35,000 depending on experience • Performance-based bonuses • Growing international business with real career opportunity • Supportive and collaborative team culture • A role where customer service truly matters