Deputy Operations Manager

Are you ready to take the next step in your primary care leadership career? We are seeking an experienced, motivated, and proactive Deputy Operations Manager in General Practice to join our friendly and supportive leadership team. This is an exciting opportunity to play a key role in the operational management and development of three thriving GP practices, working closely with the Operations Manager, Practice Manager, GP Partners, and multidisciplinary teams. If you are passionate about delivering high-quality patient services, leading teams, improving operational performance, and driving service innovation, we would love to hear from you. About the Role As Deputy Operations Manager, you will support the delivery of efficient, effective, and high-quality operational services across our practices. You will work closely with practice leadership teams to ensure services run smoothly, regulatory requirements are met, and patients receive the best possible experience. This is a varied and rewarding role offering excellent opportunities for professional development and progression within primary care operations and management. Key ResponsibilitiesOperational Management • Support the day-to-day operational management of three GP practice sites. • Ensure patient-facing and administrative services are delivered efficiently and effectively. • Assist in managing operational performance, workforce planning, and service delivery. • Work collaboratively with clinical and non-clinical teams to identify and resolve operational challenges. • Support the implementation of new systems, processes, and service improvement initiatives. • Deputise for the Operations Manager when required. Quality, Governance and Compliance • Support compliance with CQC regulations, NHS contractual requirements, and organisational policies. • Coordinate audits, policy reviews, risk assessments, and governance activities. • Monitor mandatory training, compliance records, and workforce requirements. • Contribute to quality improvement and patient safety initiatives. Patient Services and Experience • Support improvements in patient access, patient satisfaction, and service delivery. • Assist in the management of patient feedback, complaints, and compliments. • Identify opportunities to enhance the patient journey and overall patient experience. Leadership and Workforce Development • Provide leadership, support, and guidance to administrative and reception teams. • Promote a positive, collaborative, and high-performing culture. • Assist with recruitment, induction, training, and performance management processes. • Support staff development and encourage continuous learning across teams. Service Improvement and Performance • Support the delivery of organisational objectives and operational targets. • Assist in monitoring key performance indicators and service outcomes. • Contribute to service redesign, transformation projects, and business planning activities. • Use data and performance information to support informed decision-making. About You We are looking for a confident, organised, and solution-focused individual with experience in primary care operations and team leadership. Essential Criteria • Experience using SystmOne. • Previous experience in a supervisory, management, or leadership role. • Experience working within a GP practice, Primary Care Network, or wider primary care setting. • Excellent organisational, communication, and interpersonal skills. • Ability to manage competing priorities in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Ability to work independently and collaboratively as part of a leadership team. Desirable Criteria • Experience supporting CQC compliance and inspections. • Knowledge of NHS primary care contracts, regulations, and performance frameworks. • Experience in service improvement, project management, or operational development. • Experience managing complaints and patient feedback processes. What We Offer • Competitive salary. • Supportive and experienced leadership team. • Opportunities for professional development and career progression. • Company pension scheme. • Employee and retail discounts. • On-site parking. • The opportunity to make a meaningful impact on patient care and service delivery across multiple practices. Apply Now This is an excellent opportunity for an Assistant Practice Manager, Deputy Practice Manager, Operations Lead, or senior administrator looking to progress into a broader operational leadership role. Join us and help shape the future of primary care services for our patients and local community. Job Types: Full-time, Permanent Benefits: • Company pension • Employee discount • On-site parking • Store discount Work Location: In person Job description Job responsibilities Are you ready to take the next step in your primary care leadership career? We are seeking an experienced, motivated, and proactive Deputy Operations Manager in General Practice to join our friendly and supportive leadership team. This is an exciting opportunity to play a key role in the operational management and development of three thriving GP practices, working closely with the Operations Manager, Practice Manager, GP Partners, and multidisciplinary teams. If you are passionate about delivering high-quality patient services, leading teams, improving operational performance, and driving service innovation, we would love to hear from you. About the Role As Deputy Operations Manager, you will support the delivery of efficient, effective, and high-quality operational services across our practices. You will work closely with practice leadership teams to ensure services run smoothly, regulatory requirements are met, and patients receive the best possible experience. This is a varied and rewarding role offering excellent opportunities for professional development and progression within primary care operations and management. Key ResponsibilitiesOperational Management • Support the day-to-day operational management of three GP practice sites. • Ensure patient-facing and administrative services are delivered efficiently and effectively. • Assist in managing operational performance, workforce planning, and service delivery. • Work collaboratively with clinical and non-clinical teams to identify and resolve operational challenges. • Support the implementation of new systems, processes, and service improvement initiatives. • Deputise for the Operations Manager when required. Quality, Governance and Compliance • Support compliance with CQC regulations, NHS contractual requirements, and organisational policies. • Coordinate audits, policy reviews, risk assessments, and governance activities. • Monitor mandatory training, compliance records, and workforce requirements. • Contribute to quality improvement and patient safety initiatives. Patient Services and Experience • Support improvements in patient access, patient satisfaction, and service delivery. • Assist in the management of patient feedback, complaints, and compliments. • Identify opportunities to enhance the patient journey and overall patient experience. Leadership and Workforce Development • Provide leadership, support, and guidance to administrative and reception teams. • Promote a positive, collaborative, and high-performing culture. • Assist with recruitment, induction, training, and performance management processes. • Support staff development and encourage continuous learning across teams. Service Improvement and Performance • Support the delivery of organisational objectives and operational targets. • Assist in monitoring key performance indicators and service outcomes. • Contribute to service redesign, transformation projects, and business planning activities. • Use data and performance information to support informed decision-making. About You We are looking for a confident, organised, and solution-focused individual with experience in primary care operations and team leadership. Essential Criteria • Experience using SystmOne. • Previous experience in a supervisory, management, or leadership role. • Experience working within a GP practice, Primary Care Network, or wider primary care setting. • Excellent organisational, communication, and interpersonal skills. • Ability to manage competing priorities in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Ability to work independently and collaboratively as part of a leadership team. Desirable Criteria • Experience supporting CQC compliance and inspections. • Knowledge of NHS primary care contracts, regulations, and performance frameworks. • Experience in service improvement, project management, or operational development. • Experience managing complaints and patient feedback processes. What We Offer • Competitive salary. • Supportive and experienced leadership team. • Opportunities for professional development and career progression. • Company pension scheme. • Employee and retail discounts. • On-site parking. • The opportunity to make a meaningful impact on patient care and service delivery across multiple practices. Apply Now This is an excellent opportunity for an Assistant Practice Manager, Deputy Practice Manager, Operations Lead, or senior administrator looking to progress into a broader operational leadership role. Join us and help shape the future of primary care services for our patients and local community. Job Types: Full-time, Permanent Benefits: • Company pension • Employee discount • On-site parking • Store discount Work Location: In person