E-Commerce Manager

Job Title: E-Commerce Manager Location: Coventry Job Type: Full-Time About Us We are an expanding brand specialising in a unique line of Gifting. As we continue to scale our operations, we are looking for a dedicated Amazon & E-Commerce Marketplace Manager to take ownership of our digital storefronts, drive sales, and maintain the daily health of our marketplace channels. Role Summary The ideal candidate will be a highly organised, data-driven e-commerce professional with hands-on experience in Amazon Seller/Vendor Central and other major online marketplaces. You will be responsible for the end-to-end management of our catalogues, from optimising product listings and managing PPC campaigns to coordinating inventory shipments and ensuring strict account compliance. Key Responsibilities Catalogue & Listing Management • Create, optimise, and manage product listings across Amazon and other marketplace channels. • Conduct ongoing keyword research and implement SEO best practices for titles, bullet points, and backend search terms to maximise organic ranking. • Oversee the upload and management of high-quality imagery, A+ Content, and storefront design. • Troubleshoot and resolve catalogue issues, including suppressed listings, variation errors, and categorisation updates. Advertising & Promotional Strategy • Develop, execute, and optimise Amazon PPC campaigns • Monitor daily advertising budgets, targeting a healthy ACoS and TACoS while scaling revenue. • Plan and execute promotional strategies, including Lightning Deals, vouchers, and Prime Day events to increase sales velocity. Inventory & Fulfilment Logistics • Monitor inventory levels across FBA and any Merchant Fulfilled channels to prevent stockouts and avoid long-term storage fees. • Create inbound shipment plans, ensuring strict adherence to marketplace packaging and labelling requirements. • Work closely with our supply chain team to forecast demand based on seasonal trends and sales velocity. Account Health & Customer Experience • Monitor account health dashboards daily to ensure strict compliance with marketplace policies and maintain excellent performance metrics • Proactively open and manage seller support cases to resolve technical, inventory, or policy issues. • Manage buyer communications, handle return inquiries, and address negative feedback professionally to protect brand reputation. Reporting & Analytics • Track and report weekly on key performance indicators (KPIs) including unit sales, revenue, conversion rates, and profit margins. • Analyse platform fees, advertising spend, and fulfilment costs to ensure overall channel profitability. Qualifications & Requirements • Hands-on experience managing Amazon Seller/Vendor Central accounts. • Proven track record of successfully managing and scaling Amazon PPC campaigns. • Deep understanding of Amazon’s A9 search algorithm, SEO principles, and catalogue troubleshooting. • Familiarity with FBA logistics, shipment creation, and inventory forecasting. • Strong analytical skills with proficiency in Excel/Google Sheets and marketplace data reporting. • Excellent written English and communication skills. • Experience with other platforms (e.g., eBay, Etsy, Walmart) is a strong plus. • If fluent in other languages, please detail these in your covering letter.