E-Commerce Manager

• Drive e-commerce growth for a premium consumer brand, ambitious expansion planl • Own digital trading, performance marketing and online conversion strategy. • Hybrid working, strong benefits and real long-term career progression. E-Commerce Manager Hayes, West London (4 days office / Friday work from home) Salary £64,000 + 5% Bonus + Excellent Benefits We are looking for an experienced and commercially focused E-Commerce Manager to join a growing omni-channel retail business with ambitious growth plans over the next five years. This is an exciting opportunity for a driven digital professional to take ownership of e-commerce growth strategies, lead performance optimisation initiatives, and help shape the future of a premium consumer brand within a fast-paced environment. The successful candidate will play a key role in driving profitable online sales, improving customer engagement, enhancing digital performance, and identifying new marketplace opportunities. About You • Proven experience in an E-Commerce Manager (at least 10 years) • CMS Experience (ideally Salesforce) • Strong background in website management and online trading • Experience managing performance marketing campaigns with a focus on ROAS and sales growth • Commercially minded with strong analytical skills • Excellent attention to detail and organisational skills • Confident communicator with the ability to work cross-functionally • Self-motivated, proactive and able to bring fresh ideas to the business • Experience working with third-party marketplaces would be advantageous • Comfortable working within a fast-paced, evolving environment Key Responsibilities • Develop, plan and execute the annual promotional calendar and e-commerce sales strategy • Identify and deliver new online growth opportunities alongside the senior commercial leadership team • Work closely with marketing teams and external agencies to maximise ROAS, traffic, and conversion performance • Support and improve day-to-day e-commerce operations • Oversee product listings, ensuring accuracy across pricing, descriptions, imagery and product data • Develop strategies to improve conversion rates and average order value (AOV) • Manage digital integrations, product feeds and promotional activity across third-party websites and marketplaces • Analyse website and campaign performance using Google Analytics and other reporting tools • Create clear reporting dashboards and communicate campaign performance to key stakeholders • Support email marketing and social media activity • Review customer journeys and touchpoints across departments to improve overall customer experience • Build strong working relationships with internal teams, agencies and suppliers • Stay up to date with digital trends, competitor activity and emerging marketplace opportunities What’s on Offer • £64,000 salary • 5% performance-related bonus • Hybrid working (4 days office / Fridays from home) • 25 days holiday • Private medical insurance • Pension contribution • Life insurance • Ongoing training and career development • Team events and initiatives This is a fantastic opportunity to join a highly successful business with ambitious growth plans and a strong focus on innovation, digital performance and customer experience.