Estate Manager Birmingham

General Manager - Build to Rent Birmingham | £50,000 + Benefits An exciting opportunity has arisen for an experienced General Manager to take the lead at one of Birmingham's most prominent Build to Rent communities. Working for a leading UK Build to Rent operator, you will oversee the day-to-day operation of a thriving residential development, complete with an extensive range of resident amenities and communal facilities. This is a fantastic opportunity for an ambitious residential professional who enjoys leading teams, delivering exceptional customer experiences and creating vibrant communities. The Role As General Manager, you will have overall responsibility for the operational performance of the development, ensuring residents receive an outstanding service while maintaining the highest standards across the building. Key responsibilities include: • Leading, motivating and developing the on-site team • Driving a customer-first culture and delivering an exceptional resident experience • Overseeing all aspects of facilities and operational management across the development • Managing complex building systems, including communal water and heating systems • Ensuring health and safety compliance and adherence to all relevant legislation and procedures • Supporting leasing performance and resident retention initiatives • Handling and resolving escalated resident complaints professionally and effectively • Managing service partners and contractors to ensure high standards are maintained • Monitoring and managing operational budgets and expenditure • Producing reports and communicating regularly with key stakeholders and clients • Continuously identifying opportunities to improve service delivery and operational efficiency About You We're looking for a personable, proactive and highly organised individual who thrives in a fast-paced environment and enjoys being visible within the community. You will ideally have: • Previous experience managing a large-scale Build to Rent, PBSA, or similar residential operation • Experience leading and developing multi-disciplinary on-site teams • Strong facilities and operational management knowledge • Exposure to complex residential developments with extensive amenities • Excellent communication and relationship-building skills • A proven ability to manage difficult situations and resolve escalated complaints • Budget management experience and commercial awareness • Confidence working with multiple stakeholders and senior clients • A hands-on approach with a genuine passion for customer service and community engagement Salary & Benefits • Salary of £50,000 • Pension scheme • Private healthcare • The opportunity to work within a market-leading Build to Rent environment • Career development Interested? If you're an experienced residential leader looking for your next challenge and would like to play a key role in shaping the experience of hundreds of residents within one of Birmingham's flagship rental communities, we'd love to hear from you. Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk