First Line IT Support Analyst

First Line IT Support Analyst | £30,000 - £40,000 | London (5 Days Onsite) | Global Brand Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London. This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations. The Role As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience. Key Responsibilities • Provide 1st line IT support to users across the London office • Log, categorise and prioritise helpdesk tickets through the IT service management system • Troubleshoot hardware, software and user access issues • Perform password resets and general user administration • Deliver deskside support for local users and remote support for international teams • Support and administer Intune-managed devices • Maintain meeting room and shared office IT equipment • Manage IT asset inventory and equipment procurement • Collaborate with global technology teams on projects, rollouts and service improvements • Support security best practices and compliance initiatives • Contribute to continuous improvement across IT operations and user satisfaction What We're Looking For • At least 1 year of experience in an IT Support or Service Desk role • Strong knowledge of Windows operating systems • Experience with Microsoft 365 and SharePoint administration • Excellent troubleshooting and problem-solving abilities • Strong communication and customer service skills • Ability to work independently and manage priorities effectively • A proactive mindset and genuine enthusiasm for technology • Team player who enjoys helping others and delivering first-class support What's On Offer? • Salary of £30,000 - £40,000 • Exposure to international IT operations • Supportive and collaborative team environment • Opportunity to develop your technical skills and career • Work with modern Microsoft technologies and global infrastructure First Line IT Support Analyst | £30,000 - £40,000 | London (5 Days Onsite) | Global Brand