Group Order to Cash Manager (18 month FTC)

The Group Order to Cash Manager will oversee the end to end order to cash process, ensuring efficiency and accuracy in financial operations. This role would suit a professional who has a proven track record in order to cash, people management and driving continuous improvement. Client Details Our client is a large, market leading and well established business. It is an employee centric business that is committed to inclusion and celebrates diversity. It offers employees opportunities to progress internally, a plethora of benefits and rewards and actively encourages employees to have a great work life balance. You will be based from the office 3 days PW, which is c. 5 miles north of Doncaster centre. Description You will be leading and developing the order to cash function within the finance team. Your duties will include but will not be limited to: • Drive performance across your team of 11, which includes 4 direct reports • Ensure effective risk management of outstanding customer balances • Ensure there are up-to-date process maps, policies, and knowledge documentation to support consistent and compliant O2C operations. • Embed a culture of continuous improvement by analysing current processes, identifying efficiencies, and driving adoption of standardised Group processes. • Oversee payments, deposits and customer refunds to ensure timely execution, accurate reconciliations, and adherence to required approvals and financial controls. • Set, track, and govern KPIs and SLAs, driving performance visibility and metrics awareness across the wider Shared Services organisation. • Analyse operational and financial data to identify trends, risks, and process issues, escalating or resolving them as appropriate. • Build strong, collaborative relationships with retail teams, customer escalation teams, and central administration teams to enhance understanding of end-to-end processes and deliver effective, joined-up operations. • Work with the business to understand future payment method changes and ensure O2C processes remain robust, compliant, and fit for future business needs. • Partner with business, IT, and Change teams on projects impacting O2C, providing Finance subject-matter expertise and ensuring wider business and financial implications are understood. • Identify relevant O2C activities performed outside the team and lead the migration of this work into the O2C function to build scale, consistency, and control. • Contribute to shaping the future O2C operating model, proposing enhancements to people, process, and systems capabilities. • Partner closely with Management Accounts and Treasury to ensure clear understanding of O2C-related balance sheet positions, resolve issues, and align on future control and reporting standards. Profile To apply for this position, you must: • Have a proven track record of working in order to cash, delivering process improvements within the function and managing others. • Understand the financial controls and best practices around order to cash. • Live in a commutable distance to Doncaster • Be open to a 18 month fixed term contract role, which has the potential to become permanent. Job Offer • Initially an 18 month fixed term contract, but there is the potential for the role to become permanent • c. £58,000 but salary is negotiable and dependent upon experience • 2 days PW home working • Annual bonus up to c. 10% • Free on site parking • Flexible start and finish hours • Study support for an accounting or payroll related qualification, if desired • 23 days holiday plus bank holidays and the option to buy 5 more • Enhanced family leave • Health cash plan • Employee assistance programme • Life assurance • Discounts with major retailers and 30% discount on products produced by the business • Electric vehicle lease scheme • Cycle to work scheme • SmartTech scheme