Head of Account Management

Head of Account Management North West (Hybrid Working) | Up to £67,000 + £5,400 Car Allowance + Bonus The OpportunityWe are exclusively partnering with a well-established UK business to recruit an experienced Head of Account Management. Reporting directly to the Managing Director, this is a key leadership role responsible for driving commercial performance, customer retention, revenue forecasting and team development. This is far more than a traditional account management position. We are looking for a commercially driven leader who can take ownership of performance, develop a high-performing team, strengthen customer engagement and drive business growth. Key Areas of FocusForecasting & Ownership of Numbers • Own company revenue forecasting and performance reporting. • Deliver accurate forecasts and communicate risks and opportunities. • Drive accountability for revenue performance. Leadership & Team Development • Lead, coach and develop the Account Management team. • Create a culture of accountability and continuous improvement. • Inspire, motivate and challenge the team to maximise performance. Commercial Growth • Drive customer retention, profitability and account development. • Identify opportunities to increase revenue within existing accounts. • Support pricing strategies, commercial reviews and contract negotiations. Sales & Customer Engagement • Lead from the front in developing customer relationships. • Encourage greater face-to-face customer engagement. • Promote a proactive and commercially focused approach to account management. Driving Change • Bring fresh ideas and challenge existing ways of working. • Build credibility with customers and stakeholders. • Drive improvements across the function and wider business. Responsibilities • Lead and develop the Account Management function. • Conduct regular account reviews, forecasting meetings and performance discussions. • Manage strategic customer relationships and support account growth. • Develop customer retention and commercial growth strategies. • Monitor performance trends and identify opportunities for improvement. • Collaborate with internal teams to ensure exceptional customer outcomes. • Support commercial negotiations and customer reviews. About You • Proven leadership experience within Account Management, Client Services, Sales or Commercial functions. • Strong forecasting capability and commercial awareness. • Track record of driving customer growth and retention. • Experience developing high-performing teams. • Excellent communication and stakeholder management skills. • Proactive, resilient and results focused. Experience within print, packaging, manufacturing, fulfilment or a similar complex B2B environment would be advantageous. However, exceptional candidates from other sectors will also be considered. Package • Salary up to £67,000 DOE • £5,400 Car Allowance • Bonus up to £10,000 • 26 Days Holiday + Bank Holidays • Pension Scheme • Cycle to Work Scheme • Employee Discounts Platform • Hybrid Working If you're a commercially focused leader with the ability to own performance, develop people and drive customer growth, we'd love to hear from you.