Head of FM Key Accounts

About The Role Head of FM Key Accounts Location: Home-Based with National Travel Competitive basic salary with attractive bonus potential We are seeking an exceptional Head of FM Key Accounts to lead and develop a portfolio of high-value strategic customers within our Hygiene Commercial division. This is a pivotal leadership role responsible for driving growth, retention, and profitability across key market sectors while leading a high-performing team of account management professionals. You will build trusted partnerships with customers, develop innovative growth strategies, and ensure an outstanding customer experience that delivers long-term value for both our customers and the business. As a strategic leader, you will work collaboratively across Sales, Operations, Marketing, and Customer Service functions to create a joined-up approach that supports sustainable growth and strengthens our position within the market. The Head of FM Key Accounts role at phs will involve: • Leading and developing a team of FM Key and Senior Account Managers to deliver outstanding results. • Growing, retaining, and maximising revenue across a portfolio of strategic FM customer accounts. • Building and delivering strategic account plans that support customer and business objectives. • Driving sales excellence, customer engagement, and continuous improvement across the function. • Collaborating with key internal stakeholders to deliver an exceptional customer experience. The ideal candidate for a Head of FM Key Accounts at phs will have: • Proven success in a senior sales or account management leadership role. • Experience leading and developing high-performing sales or account management teams. • A strong track record of growing and retaining large strategic FM customer accounts. • Experience working within a B2B services or consumables environment. • Strong commercial, financial, and strategic planning skills. • Excellent stakeholder management and influencing ability. • Experience managing complex customer relationships and buying cycles. • Strong communication, coaching, and leadership skills. • A results-driven mindset with a focus on continuous improvement. Desirable: • Experience managing framework or national accounts. • Experience leading change and transformation initiatives. Why Join Us? In return for your expertise and commitment, we offer an excellent rewards package including: • Competitive basic salary with attractive bonus potential • Company car or car allowance • Virtual GP for you and your household • Buy and sell holiday scheme • Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’ • Training to expand your skills. We offer accredited ILM training through external and in-house training • Apprenticeship opportunities • 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme • Free Parking onsite so no parking costs • Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more… Apply today and help shape the future of our FM customers. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.