Head of Operations

Head of Operations Location: Bristol (onsite) Salary: £75-90k base, plus equity and bonuses On behalf of our client, we are seeking a Head of Operations to help build and scale a category-defining supply chain business. Our client operates with a clear mission: to restore fish stocks and the marine environment by building a global network of regenerative producers and delivering their products through a transparent, trusted, and technology-driven supply chain. Operating within a multi-billion-pound global market that remains largely manual and fragmented, the business is transforming how supply, trading, fulfilment and customer experience come together. Having already achieved strong organic growth, they are now entering a critical scaling phase. The Role The Head of Operations will take full ownership of the end-to-end supply chain, from supplier through to customer delivery. This individual will be responsible for building a scalable, efficient, and high-performing operation that can support ambitious growth plans without compromising on quality, service, or trust. This is a rare opportunity to design and implement a best-in-class operation from the ground up, rather than inheriting legacy systems. Key Responsibilities: • Service Excellence - Ensure all orders are delivered On Time, In Full, and to the highest quality standards • End-to-End Operations - Oversee processing, logistics, fulfilment, and supplier flow • Unit Economics- Manage costs across labour, logistics, packaging, and infrastructure to support scalable growth • Supplier & Inventory Management- Optimise freshness, minimise waste, and balance supply with demand • Capacity Planning- Align operational capability with commercial objectives • Process Design & Optimisation - Build and continuously improve scalable, tech-enabled processes • Team Leadership- Recruit, develop, and lead a high-performing operations function • Performance Management- Establish clear KPIs, reporting, and operational visibility • Leadership & Culture- Contribute to a high-performance, values-driven leadership team What we’re looking for: • Significant experience leading end-to-end physical operations, ideally within food, fresh produce, e-commerce fulfilment or similar environments • A track record of success in high-growth, fast-paced businesses • A passion for continuous improvement, efficiency and scalable process design • Strong leadership capability, with experience building and developing high-performing teams • Solid commercial and financial acumen, with an understanding of how operational decisions impact profitability • A data-driven mindset, with experience leveraging KPIs and performance frameworks • Expertise across logistics, fulfilment, and customer delivery operations • An interest in technology and digital transformation within operations Why Apply? • Opportunity to build and shape an operation from the ground up • Join a mission-led business driving real environmental impact • Be part of an ambitious, high-growth journey • Work closely with a committed and forward-thinking leadership team • Play a critical role in defining the future of the business This is a unique opportunity to join at an early stage and play a pivotal role in shaping both the operational model and the future direction of the business.