Head of Retail

Strategic Leadership • Lead the development and delivery of Barnsley Hospices retail strategy. • Identify opportunities for growth, including new retail sites, ecommerce, and innovative income streams. • Contribute to the wider Income Generation strategy and organisational business planning. Retail Operations • Oversee the performance of all retail outlets, ensuring consistency, compliance, and high standards of presentation. • Drive improvements in stock management, pricing strategy, merchandising, and donation processing. • Ensure effective use of systems and processes to maximise efficiency and profitability. Financial Management • Manage retail budgets, ensuring income targets and cost controls are achieved. • Monitor and report on key performance indicators (KPIs) and financial performance. • Drive profitability and sustainable income growth across all retail operations. Leadership & People Management • Lead, manage, and develop retail managers and teams across multiple sites. • Foster a positive, inclusive, and high-performance culture. • Support volunteer engagement and development across retail operations. Growth & Development • Identify and deliver opportunities for expansion, including new shop locations and ecommerce growth. • Lead initiatives to improve customer experience and increase sales performance. • Develop partnerships and community engagement opportunities to support retail growth. Governance & Compliance • Ensure all retail operations comply with relevant legislation, health and safety, and safeguarding requirements. • Maintain strong governance and risk management across all retail activities. Job description Job responsibilities Strategic Leadership • Lead the development and delivery of Barnsley Hospices retail strategy. • Identify opportunities for growth, including new retail sites, ecommerce, and innovative income streams. • Contribute to the wider Income Generation strategy and organisational business planning. Retail Operations • Oversee the performance of all retail outlets, ensuring consistency, compliance, and high standards of presentation. • Drive improvements in stock management, pricing strategy, merchandising, and donation processing. • Ensure effective use of systems and processes to maximise efficiency and profitability. Financial Management • Manage retail budgets, ensuring income targets and cost controls are achieved. • Monitor and report on key performance indicators (KPIs) and financial performance. • Drive profitability and sustainable income growth across all retail operations. Leadership & People Management • Lead, manage, and develop retail managers and teams across multiple sites. • Foster a positive, inclusive, and high-performance culture. • Support volunteer engagement and development across retail operations. Growth & Development • Identify and deliver opportunities for expansion, including new shop locations and ecommerce growth. • Lead initiatives to improve customer experience and increase sales performance. • Develop partnerships and community engagement opportunities to support retail growth. Governance & Compliance • Ensure all retail operations comply with relevant legislation, health and safety, and safeguarding requirements. • Maintain strong governance and risk management across all retail activities.