Head of Talent

Description: • Head of Talent • London / Hybrid • £60,000 + commission Our client is a fast-growing SaaS Platform that allows enterprise organisations to onboard, classify, manage, source and pay their contractor workforce globally. Following significant growth, they are looking to hire a Head of Talent to lead their sourcing, delivery and freelancer community functions. This is a unique opportunity for a recruitment leader who enjoys remaining hands-on while building high-performing teams, managing key customer relationships and developing engaged talent communities. What the Head of Talent will be doing: • Lead and develop a team of sourcing and delivery specialists focused on exceptional customer outcomes. • Manage the end-to-end fulfilment process, ensuring customer briefs are prioritised, delegated and delivered against agreed service levels. • Build strong relationships with key customers, acting as a strategic partner and ensuring a best-in-class experience. • Drive talent pooling initiatives, creating and maintaining curated communities of pre-vetted freelance talent across Creative and Technology disciplines. • Act as a key point of contact for the freelancer community, supporting engagement throughout the sourcing and shortlisting process. • Monitor team performance through key metrics including SLA adherence, conversion rates, productivity and commercial performance. • Lead strategic projects focused on marketplace growth, talent engagement and continuous improvement. What the Head of Talent should bring: • Proven experience leading contract recruitment, sourcing or talent acquisition teams • A hands-on leadership style with the ability to balance strategic thinking and operational delivery. • Strong stakeholder management and customer-facing experience. • Experience managing performance through data, KPIs and service level agreements. • A passion for building talent communities and delivering exceptional candidate and customer experiences. • Comfortable working with technology, automation and AI-driven tools to improve processes and productivity. • Excellent communication, coaching and team development skills. • Must have deep knowledge of contract recruitment What the Head of Talent will get in return: The opportunity to play a key team leadership role within a high-growth business, a base salary of up to £60,000 + commission, 25 days holiday and 1 day per week in London.