Inbound Call Handler

Rewards and Benefits on offer: • You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts. • You will also be required to work every other Saturday, from 09:00 – 13:00. • A permanent contract from day one. • Working with a friendly customer base. • Superb team culture – everyone is very friendly, warm, and welcoming. • An excellent training programme for the first 4 weeks. • Option for hybrid working, following successful completion of probation/training period. • Newcastle based offices. • Car Parking facilities onsite. • 25 days holidays + bank holidays increasing to 28 after 5 years • Cycle to work scheme • Free Flu Jabs around flu season for those that wish to have them • Metro pass season ticket loan • EAP – Employee Assistance Programme • Company Pension Scheme • A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: • Managing inbound telephone calls from clients and prospective clients. • Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. • Responding to customer emails. • Assisting with technical queries. • Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. • First line response to incoming calls • Accurately and speedily set up new claims • Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. • Professional handling of calls to ascertain liability and move forward in a positive manner. • Record all relevant information to reduce potential costs and identify indemnity concerns. • Makes outbound calls when appropriate • Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. • Accurately setting up of new claims with all preliminary tasks completed. • Proactively manages third party captures. • Communicates with brokers where necessary. About you: • Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. • An essential requirement is being able to demonstrate good longevity and tenure in your job roles. • Confident telephone manner and to be able to present to your customers in a clear and concise manner. • Strong spoken and written communication skills. • You must be IT iterate and be able to provide a customer service response via emails where required. • Key qualities to possess for the role are a positive, friendly and customer orientated attitude • High attention to detail • Strong time management and organisational skills • A pro-active attitude with a self-starter attitude • You will be looking for a long-term career move