Junior Account Manager/Service/Account Liaison

Junior Account Manager/Service/Account Liaison We are working with an established software and consultancy business seeking a professional, organised Junior Account Manger/Service/Account Liaison to support clients, coordinate service requests and help maintain strong service levels. You will act as a key client contact for additional work, enhancements and service changes, ensuring requests are managed within agreed costs, timelines and contractual arrangements. Key Responsibilities • Act as first point of contact for client service requests, enhancements and changes. • Manage change requests within agreed costs, timelines and SLAs. • Draft and maintain Service Review documentation. • Work with internal teams to support client service and identify opportunities. About You • Experience dealing with internal and external clients. • Confident communicator with strong active listening, written and verbal skills. • Highly organised, tidy and able to work to deadlines. • Analytical, quick to learn and comfortable handling confidential information. • Good working knowledge of Microsoft Office, including Word, Excel and Project. • Three good A Levels, ideally including Mathematics. Desirable Experience • Experience communicating with stakeholders at different levels within a financial organisation. • General IT literacy, including Internet usage and Microsoft Outlook. • Knowledge of pensions, financial services or a regulated client environment. Superb supportive opportunity for a client-focused, organised and commercially aware individual looking to build your career in account support, service management and client liaison.