Legal Cashier (Product Support Analyst)

Are you a Legal Cashier or Legal Accounts professional who enjoys problem-solving, working with systems, and helping others? This could be the perfect next step in your career! We’re working with a leading legal software provider that develops and supports specialist practice management and accounting solutions used by law firms across the UK. They’re now looking for a ProductSupport Analyst to join their friendly and knowledgeable support team. This isn’t a technical IT support role - it’s a product support position focused on helping clients (law firms and legal finance teams) get the most from their software. You’ll use your understanding of legal accounts and cashiering to help users troubleshoot issues, navigate the system, and provide practical guidance. What you’ll be doing • Providing remote support via phone, email, and chat to law firms using the software • Assisting clients with day-to-day accounting and system queries • Troubleshooting issues and providing clear, step-by-step resolutions • Supporting integrations with tools like Microsoft Word and Outlook • Collaborating with internal teams on system improvements and client feedback What we’re looking for • Experience as a Legal Cashier or in legal accounts / finance • Strong understanding of double-entry bookkeeping and Solicitors Accounts Rules • Excellent communication skills and a genuine desire to help clients • Confidence using software and navigating accounting systems • Any exposure to SQL or system administration is a bonus, but not required What’s on offer • Competitive salary and benefits package • Hybrid working (3 days office / 2 days home) • 25 days holiday + bank holidays • 8% employer pension contribution • Private health cover (including optical & dental) • Life assurance and Employee Assistance Programme • Free lunches and snacks in the office • Genuine career progression within a growing legal tech company This is a fantastic opportunity for someone who loves the systems and client support side of legal accounts and wants to build a career in legal technology. If you’re looking to move away from day-to-day cashiering and use your skills to support others in a forward-thinking tech environment, we’d love to hear from you. Apply now for consideration!