Management Assistant

The post holder will: • Demonstrate an understanding of health services and a passion for improving lives and healthcare • Support the GP Partners and Practice Manager in ensuring the smooth running of the practice • Act as a member of the surgery management team with delegated responsibility for day-to-day operations • Ensure effective processing of administrative work and liaise with teams to achieve local and national targets Admin & Secretarial Team • Oversee the medical administration and secretarial team, providing leadership and clarity of roles • Manage day-to-day HR including staff development, recruitment, training, reviews, annual leave, and absence management • Ensure sufficient staff coverage at all times and address issues as they arise with support from the wider management team Clinical (Non-GP) Team • Provide HR administration support for the Lead Nurse, including timely completion of reviews • Manage room bookings, holiday rotas, and ensure clinics are set up correctly • Add new staff members onto the system and support smooth integration Site Management • Act as a point of contact for staff onsite, responding to issues and supporting with IT queries • Accept deliveries and visitors, ensuring smooth day-to-day site operations • Oversee and audit cleaning, security, and maintenance of the site • Work with administrators to ensure appointment functionality across GPs, clinical staff, and reception/admin teams IT System Management • Maintain strong knowledge of SystmOne, SystmConnect, Abtrace, WebV, Microsoft 365 • Ensure compliance with data protection and Caldicott guidelines • Train and support staff in IT systems and keep abreast of changes Practice Manager Administration Support • Assist with HR and recruitment processes, including arranging interviews and preparing paperwork • Contribute to project management and administrative tasks as required • Ensure smooth running of practice events such as staff training days, Patient Participation Group meetings, and social events • Deputise for the Practice Manager when needed Communication • Develop internal communications to ensure staff are informed of developments • Attend staff meetings and deliver training where required • Support patient communication and engagement, identifying ways to improve interaction and satisfaction Patient Support • Respond to immediate problems and complaints as required, ensuring timely resolution Job description Job responsibilities The post holder will: • Demonstrate an understanding of health services and a passion for improving lives and healthcare • Support the GP Partners and Practice Manager in ensuring the smooth running of the practice • Act as a member of the surgery management team with delegated responsibility for day-to-day operations • Ensure effective processing of administrative work and liaise with teams to achieve local and national targets Admin & Secretarial Team • Oversee the medical administration and secretarial team, providing leadership and clarity of roles • Manage day-to-day HR including staff development, recruitment, training, reviews, annual leave, and absence management • Ensure sufficient staff coverage at all times and address issues as they arise with support from the wider management team Clinical (Non-GP) Team • Provide HR administration support for the Lead Nurse, including timely completion of reviews • Manage room bookings, holiday rotas, and ensure clinics are set up correctly • Add new staff members onto the system and support smooth integration Site Management • Act as a point of contact for staff onsite, responding to issues and supporting with IT queries • Accept deliveries and visitors, ensuring smooth day-to-day site operations • Oversee and audit cleaning, security, and maintenance of the site • Work with administrators to ensure appointment functionality across GPs, clinical staff, and reception/admin teams IT System Management • Maintain strong knowledge of SystmOne, SystmConnect, Abtrace, WebV, Microsoft 365 • Ensure compliance with data protection and Caldicott guidelines • Train and support staff in IT systems and keep abreast of changes Practice Manager Administration Support • Assist with HR and recruitment processes, including arranging interviews and preparing paperwork • Contribute to project management and administrative tasks as required • Ensure smooth running of practice events such as staff training days, Patient Participation Group meetings, and social events • Deputise for the Practice Manager when needed Communication • Develop internal communications to ensure staff are informed of developments • Attend staff meetings and deliver training where required • Support patient communication and engagement, identifying ways to improve interaction and satisfaction Patient Support • Respond to immediate problems and complaints as required, ensuring timely resolution