Move Manager - Government Contracts

Our client is an iconic British brand, and they have been relocating families and businesses locally and across the world for over 400 years. They are seeking a dedicated and enthusiastic individual to join their Government Contracts Move Manager Team, with a passion for customer service and a desire to exceed our clients’ expectations. The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills. Company Benefits • Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work) • Health & Fitness Discount Vouchers • Free Staff Parking • 25 days holiday plus Bank Holidays (33 days) • Birthday Voucher • Christmas Voucher • Dress Down Fridays • Staff Rewards Voucher Scheme based on performance • Staff Referral Scheme • Paid time off for volunteering • Eye care vouchers • Free Flu Vaccination • Pension contributions after 3 months service The Role You will be responsible for providing advice and information to our corporate customers in line with our contract. You will have a high regard for customer service and quality standards and you will closely monitor the tracking of consignments worldwide via our centralised system, whilst ensuring that all internal departments, sister companies and agents are adhering to customer expectations Responsibilities YOUR MAIN TASK WILL BE TO MANAGE THE SHIPMENT OF INDIVIDUAL CLIENT’S GOODS ON BEHALF OF OUR CORPORATE ACCOUNTS. IN ORDER TO ACHIEVE THIS YOU WILL NEED TO: - • Move Manage complete door to door services for each posting • Provide complete customer service and officer contact in line with KPI’s and contract requirement • Liaise with agent network and internal departments for operational requirements • Manage financial and operational process file through our operational system – Navision • Manage financials of each file in line with contracted rates and specification • Issue and collection of PMR from officer at end of move • Support with processing of MAF and initiations • Any additional admin duties where time permits and as required Skills, Knowledge & Experience: • First class communication skills, both written and verbal • Excellent Customer Service skills • Excellent telephone manner • Previous experience with Microsoft Word, Excel and Outlook • Adaptable to the various tasks required and a team player • A proactive and optimistic attitude • Well presented, reliable and punctual Personal Attributes: Consultative Skills – understanding customer requirements and competitive environment Organised Ability to work under pressure and deliver to deadlines Flexible Proactive Approachable Motivated