Operations Manager

• Location: Leatherhead, Surrey • Salary: £40,000 per annum • Contract: Full-time, Permanent About the Role We are seeking an experienced and proactive Head of IT, Facilities & Fleet Management to lead the organisation's IT services, facilities operations, fleet management, and supplier contracts. This varied role combines strategic oversight with hands-on operational management, ensuring services remain secure, compliant, efficient, and cost-effective. Key Responsibilities IT & Cyber Security • Manage the organisation's Managed Service Provider (MSP), including service reviews, SLA monitoring, and escalations. • Oversee Cyber Essentials/Cyber Essentials Plus accreditation. • Maintain IT assets, user access controls, backups, disaster recovery, and business continuity arrangements. • Ensure effective cyber security, patch management, mobile device management, and website security. • Lead IT projects and support digital transformation initiatives. Facilities Management • Oversee the effective operation of offices and properties. • Manage property contracts, lease renewals, office moves, insurance, security, and health & safety compliance. • Maintain professional office standards and a safe working environment. Fleet Management • Manage the company vehicle fleet, including procurement, returns, fuel contracts, insurance claims, GPS tracking, and P11D processes. • Ensure fleet policy compliance and manage the Fleet Administrator. • Research and recommend suitable vehicle and fleet solutions. Contracts, Budgets & Projects • Manage supplier relationships, contract renewals, and the contract register. • Negotiate contracts and authorise invoices. • Support budget preparation and management. • Provide project management support for key organisational initiatives. • Maintain accurate records and drive operational best practice across all locations. About You You will have: • Experience managing MSPs and outsourced IT services. • Strong knowledge of IT infrastructure, cyber security, business continuity, and cloud technologies. • Experience in facilities, property, fleet, contract, and supplier management. • Budget management and project delivery experience. • Previous people management experience. • Excellent organisational, communication, and stakeholder management skills. • A proactive, solutions-focused approach with strong commercial awareness. What We Offer • Salary of £40,000 per annum • Permanent, full-time position based in Leatherhead • A varied leadership role with broad responsibility • Professional development opportunities • Supportive and collaborative working environment If you have a strong operational background across IT, facilities, fleet, and supplier management, we'd love to hear from you.