Operations Support Lead

Key Responsibilities Leadership and Team Management • Lead and supervise the administration team. • Provide day-to-day support and guidance to the reception team, working closely with the Senior Receptionist to ensure seamless patient services. • Assist with managing reception staff levels, workload and rota coordination to ensure adequate administrative and reception cover. • Conduct one-to-one meetings, appraisals and return-to-work meetings as delegated by the Operations Manager. • Support recruitment, induction and training of new staff. • Identify learning and development needs within the team. • Promote a positive, supportive and collaborative working environment. Operational Responsibilities • Oversee the daily running of the administration department. • Support reception during busy periods or staff shortages to maintain service delivery. • Ensure correspondence, registrations, document workflow, referrals and other administrative tasks are completed accurately and within agreed timescales. • Monitor workload and performance across the administration team. • Develop and improve administrative processes and standard operating procedures. • Escalate operational issues to the Operations Manager where appropriate. Governance and Compliance • Support the Operations Manager in maintaining compliance with CQC standards and NHS contractual requirements. • Coordinate governance activities including audits, action plans and compliance monitoring. • Maintain governance documentation and evidence for inspections. • Ensure practice policies and procedures are regularly reviewed and implemented. • Monitor completion of mandatory training for Reception • Assist with risk assessments, business continuity planning and health and safety compliance. • Promote compliance with GDPR, Information Governance and confidentiality requirements. Quality Improvement • Support quality improvement projects across the practice. • Identify opportunities to improve efficiency and patient experience. • Produce reports and performance data for the Operations Manager. • Monitor key administrative performance indicators and recommend improvements. Communication • Act as a key point of contact for the administration team. • Work collaboratively with reception, clinicians and the wider practice team. • Liaise with external organisations and NHS services as required. General Responsibilities • Support the Operations Manager with the day-to-day operational management of the practice. • Provide cross-cover for reception and administration when required. • Maintain patient confidentiality at all times. • Comply with all practice policies and procedures. • Participate in mandatory training and continuous professional development. • Undertake any other duties appropriate to the role as delegated by the Operations Manager. Job description Job responsibilities Key Responsibilities Leadership and Team Management • Lead and supervise the administration team. • Provide day-to-day support and guidance to the reception team, working closely with the Senior Receptionist to ensure seamless patient services. • Assist with managing reception staff levels, workload and rota coordination to ensure adequate administrative and reception cover. • Conduct one-to-one meetings, appraisals and return-to-work meetings as delegated by the Operations Manager. • Support recruitment, induction and training of new staff. • Identify learning and development needs within the team. • Promote a positive, supportive and collaborative working environment. Operational Responsibilities • Oversee the daily running of the administration department. • Support reception during busy periods or staff shortages to maintain service delivery. • Ensure correspondence, registrations, document workflow, referrals and other administrative tasks are completed accurately and within agreed timescales. • Monitor workload and performance across the administration team. • Develop and improve administrative processes and standard operating procedures. • Escalate operational issues to the Operations Manager where appropriate. Governance and Compliance • Support the Operations Manager in maintaining compliance with CQC standards and NHS contractual requirements. • Coordinate governance activities including audits, action plans and compliance monitoring. • Maintain governance documentation and evidence for inspections. • Ensure practice policies and procedures are regularly reviewed and implemented. • Monitor completion of mandatory training for Reception • Assist with risk assessments, business continuity planning and health and safety compliance. • Promote compliance with GDPR, Information Governance and confidentiality requirements. Quality Improvement • Support quality improvement projects across the practice. • Identify opportunities to improve efficiency and patient experience. • Produce reports and performance data for the Operations Manager. • Monitor key administrative performance indicators and recommend improvements. Communication • Act as a key point of contact for the administration team. • Work collaboratively with reception, clinicians and the wider practice team. • Liaise with external organisations and NHS services as required. General Responsibilities • Support the Operations Manager with the day-to-day operational management of the practice. • Provide cross-cover for reception and administration when required. • Maintain patient confidentiality at all times. • Comply with all practice policies and procedures. • Participate in mandatory training and continuous professional development. • Undertake any other duties appropriate to the role as delegated by the Operations Manager.