Order Processor / Technical Administrator

Your new company Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team. Your new role The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism. Hours of work are Monday to Thursday from 08.30am until 17.00pm. Friday 08.30am until 16.00pm The successful candidate will be responsible for processing customer orders, maintaining accurate records, liaising with customers and internal departments, preparing technical documentation, and supporting the wider team with a range of administrative duties. Some of your duties will include but not limited to. Order Processing: Accurately enter, manage, and track sales orders within the system. Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support. Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment. Record Maintenance: Update and maintain customer records, ensuring data accuracy. Reporting: Prepare and distribute sales reports and performance metrics as required. Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary. Order Management: Process and efficiently monitor customer orders, returns, and refunds. Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner. Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses. Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication. Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS. Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks. What you'll need to succeed Excellent communication skills both written and verbal Strong attention to detail Able to manage multiple tasks, meet deadlines, and prioritise workload efficiently. Proficient in order management systems and Microsoft Office Suite Passion for going that extra mile and providing a first-class customer service experience Strong problem-solving skills What you'll get in return 25 days holiday + bank holidays Free parking Small and friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk