Outpatient Receptionist & Administrator

For further information please refer to the job description and personal specification On a rotational basis to ensure expected cover is in place for Reception and phones for the day. To ensure that regular communication is made regarding waiting times for patients. To provide a patient focused reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times. Provide and receive information requiring tact, interpersonal and persuasive skills. Conduct exchanges of information with patients, relatives and staff in a considered and sensitive manner. Deal with anxious patients and relatives as well as cultural or language difficulties. Job description Job responsibilities For further information please refer to the job description and personal specification On a rotational basis to ensure expected cover is in place for Reception and phones for the day. To ensure that regular communication is made regarding waiting times for patients. To provide a patient focused reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times. Provide and receive information requiring tact, interpersonal and persuasive skills. Conduct exchanges of information with patients, relatives and staff in a considered and sensitive manner. Deal with anxious patients and relatives as well as cultural or language difficulties.