Parts Advisor

Parts AdvisorSalary: £28,000–£34,000 + Bonus Location: Eastbourne Role Overview We are seeking an experienced and customer-focused Parts Advisor to join a busy automotive parts department. The successful candidate will be responsible for supplying vehicle parts and accessories to both internal workshop customers and external retail/trade customers, ensuring high levels of service, stock accuracy, and departmental profitability. This role would suit an experienced Parts Advisor looking to develop their career within a professional dealership environment. Key ResponsibilitiesParts Sales & Customer Service • Identify and supply vehicle parts accurately and efficiently. • Handle customer enquiries by phone, email, and face-to-face. • Develop relationships with retail and trade customers. • Promote parts, accessories, and manufacturer products. • Process customer orders and quotations. Workshop Support • Supply parts to technicians and service departments promptly. • Ensure workshop jobs are supported with correct parts availability. • Liaise with Service Advisors and Workshop Controllers regarding parts requirements. • Assist in reducing vehicle downtime through effective parts management. Stock Control • Maintain accurate stock levels and inventory records. • Receive, check, and book in deliveries. • Manage returns, warranty parts, and stock discrepancies. • Participate in stock counts and audits. • Monitor fast-moving and obsolete stock. Administration • Process invoices, credits, and purchase orders. • Maintain accurate parts records using dealer management systems. • Ensure all transactions comply with company procedures. • Support departmental reporting and documentation. Commercial Performance • Achieve parts sales targets and departmental objectives. • Identify opportunities to increase revenue and customer retention. • Support promotional activities and manufacturer campaigns. • Contribute to overall department profitability.