Patient Coordinator

• Act as the face and voice of the surgery, providing a welcoming, professional service to patients • Handle all incoming patient queries via face-to-face contact, telephone and online systems • Liaise effectively with GPs, nurses, healthcare professionals and external organisations • Support the dispensary team with administrative and patient-facing tasks as required • Manage patient registrations, deductions and referrals, ensuring accuracy and timeliness • Process incoming clinical documents, including scanning, coding and summarising records • Summarise new patient medical records in line with practice protocols • Undertake a wide range of general administrative duties to support practice operations • Assist the wider team with long-term condition, immunisation and recall invitations • Maintain confidentiality, accuracy and professionalism at all times Development opportunities: • Opportunity to progress to a Dispensary Course • Opportunity to train in Phlebotomy, subject to interest and service need Job description Job responsibilities • Act as the face and voice of the surgery, providing a welcoming, professional service to patients • Handle all incoming patient queries via face-to-face contact, telephone and online systems • Liaise effectively with GPs, nurses, healthcare professionals and external organisations • Support the dispensary team with administrative and patient-facing tasks as required • Manage patient registrations, deductions and referrals, ensuring accuracy and timeliness • Process incoming clinical documents, including scanning, coding and summarising records • Summarise new patient medical records in line with practice protocols • Undertake a wide range of general administrative duties to support practice operations • Assist the wider team with long-term condition, immunisation and recall invitations • Maintain confidentiality, accuracy and professionalism at all times Development opportunities: • Opportunity to progress to a Dispensary Course • Opportunity to train in Phlebotomy, subject to interest and service need