PCN MANAGEMENT ASSISTANT

An exciting opportunity has arisen to join our large thriving PCN in Chelmsford Essex, as a Management Assistant providing administrative support to the Clinical Directors the PCNs Head of Operations and the PCN Support Manager. The successful candidate will support Chelmsford City Health PCN in ensuring efficient daily operations, servicing approximately 43,000 patients. The role offers the opportunity to work across the four PCN practices, as a key player in a growing team, collaborating closely with multidisciplinary colleagues including GPs, nurses, pharmacists, paramedics, a digital and transformation manager, social prescribers, general practice assistants and care coordinators. Ideally you will have had previous experience in an administrative role in a large practice or PCN but if you have a proven track record of providing outstanding administrative support, have an eye for detail and accuracy, can demonstrate that you are a highly collaborative team member with excellent interpersonal and communication skills, a flexible proactive attitude to problem solving and a commitment to producing quality outputs, then we welcome your application and look forward to hearing from you. Overall Job Purpose To be a key part of the Chelmsford City Health PCN structure and to play a vital role in ensuring the PCN meets its objectives effectively and efficiently. To work collaboratively, supporting the Clinical Directors, the PCNs Head of Operations and the PCN Support Manager to ultimately meet the healthcare needs of the patient population. To assist in the continuation of building and maintaining key relationships with external partners and stakeholders in healthcare, social care, the voluntary sector and patient groups. To support the management team with projects, facilitating and supporting collaboration and the integration of clinicians, services and operating procedures. PRINCIPAL RESPONSIBILITIES Supporting Management and Leadership Assist and support the management team in planning, implementing and co-ordinating meetings, in-house training and educational events. Support the management team in the delivery and administration of projects and services. Attend meetings, help to prepare agendas, minutes and circulate; accordingly, these meetings will include board meetings and patient participation group meetings. Attend the Neighbourhood Team meetings ensuring the PCN team are at the forefront of all opportunities offered and fully aware of changes happening locally and nationally. Liaise and communicate with the PCN Leads and the ARRS team roles to support all members of the PCN team. To provide administrative support during annual Flu/Covid campaigns, if required to do so. Assist in supporting projects and services provided by the PCN. Provide assistance to the Digital & Transformation Manager with the PCN and Practices websites. Manage all records, reports, data and information in a safe, efficient and effective manner in order to successfully fulfil all assigned responsibilities. Maintain and provide effective communication both within and across the PCN and with external stakeholders. To positively represent the PCNs values and to ensure these are communicated and evident in all responsibilities undertaken. Support the PCN to meet its agreed aims and objectives within an efficient, safe and effective working environment. Supporting change to be managed in an effective manner enabling successful outcomes. Keep abreast of current changes within Primary Care and the wider NHS and Healthcare landscape and identify potential opportunities and challenges. HR and Training Help coordinate all aspects of staff recruitment including advertising, staff set-up and induction. Be responsible for managing the ARRS staff with regard to HR aspects including policies and procedures, sickness and holidays. Arrange and co-ordinate annual staff appraisals. Support the Managers in delivering staff welfare, health and safety. Identify and monitor PCN staff training, ensuring all mandatory training is up to date. Support any further aspects of HR as required by the Clinical Directors and Head of Operations. Communication and Relationships Help to ensure effective channels of communication are in place between all colleagues and team members. Maintain high quality relationships with community groups and to actively foster links with other outside agencies and in particular the local Neighbourhood Team. Develop and strengthen professional networks through liaison with practices, other PCNs, and the ICB. Represent the PCN in meetings with community groups and third-party agencies and provide relevant feedback. Liaise with the PCN Patient Representative Group to ensure it delivers a positive contribution to the PCN. Personal Development Manage own time efficiently and effectively in order to achieve personal/PCN targets. Ensure own personal development through reflection and feedback from the Clinical Directors, PCN Head of Operations and colleagues. Ensure that personal continuing development needs are identified and are being met. Other This is not an exhaustive list and may be changed considering an ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post-holder within the scope of the post as determined by the Management Lead. Any changes would be discussed fully with the post-holder. Job description Job responsibilities An exciting opportunity has arisen to join our large thriving PCN in Chelmsford Essex, as a Management Assistant providing administrative support to the Clinical Directors the PCNs Head of Operations and the PCN Support Manager. The successful candidate will support Chelmsford City Health PCN in ensuring efficient daily operations, servicing approximately 43,000 patients. The role offers the opportunity to work across the four PCN practices, as a key player in a growing team, collaborating closely with multidisciplinary colleagues including GPs, nurses, pharmacists, paramedics, a digital and transformation manager, social prescribers, general practice assistants and care coordinators. Ideally you will have had previous experience in an administrative role in a large practice or PCN but if you have a proven track record of providing outstanding administrative support, have an eye for detail and accuracy, can demonstrate that you are a highly collaborative team member with excellent interpersonal and communication skills, a flexible proactive attitude to problem solving and a commitment to producing quality outputs, then we welcome your application and look forward to hearing from you. Overall Job Purpose To be a key part of the Chelmsford City Health PCN structure and to play a vital role in ensuring the PCN meets its objectives effectively and efficiently. To work collaboratively, supporting the Clinical Directors, the PCNs Head of Operations and the PCN Support Manager to ultimately meet the healthcare needs of the patient population. To assist in the continuation of building and maintaining key relationships with external partners and stakeholders in healthcare, social care, the voluntary sector and patient groups. To support the management team with projects, facilitating and supporting collaboration and the integration of clinicians, services and operating procedures. PRINCIPAL RESPONSIBILITIES Supporting Management and Leadership Assist and support the management team in planning, implementing and co-ordinating meetings, in-house training and educational events. Support the management team in the delivery and administration of projects and services. Attend meetings, help to prepare agendas, minutes and circulate; accordingly, these meetings will include board meetings and patient participation group meetings. Attend the Neighbourhood Team meetings ensuring the PCN team are at the forefront of all opportunities offered and fully aware of changes happening locally and nationally. Liaise and communicate with the PCN Leads and the ARRS team roles to support all members of the PCN team. To provide administrative support during annual Flu/Covid campaigns, if required to do so. Assist in supporting projects and services provided by the PCN. Provide assistance to the Digital & Transformation Manager with the PCN and Practices websites. Manage all records, reports, data and information in a safe, efficient and effective manner in order to successfully fulfil all assigned responsibilities. Maintain and provide effective communication both within and across the PCN and with external stakeholders. To positively represent the PCNs values and to ensure these are communicated and evident in all responsibilities undertaken. Support the PCN to meet its agreed aims and objectives within an efficient, safe and effective working environment. Supporting change to be managed in an effective manner enabling successful outcomes. Keep abreast of current changes within Primary Care and the wider NHS and Healthcare landscape and identify potential opportunities and challenges. HR and Training Help coordinate all aspects of staff recruitment including advertising, staff set-up and induction. Be responsible for managing the ARRS staff with regard to HR aspects including policies and procedures, sickness and holidays. Arrange and co-ordinate annual staff appraisals. Support the Managers in delivering staff welfare, health and safety. Identify and monitor PCN staff training, ensuring all mandatory training is up to date. Support any further aspects of HR as required by the Clinical Directors and Head of Operations. Communication and Relationships Help to ensure effective channels of communication are in place between all colleagues and team members. Maintain high quality relationships with community groups and to actively foster links with other outside agencies and in particular the local Neighbourhood Team. Develop and strengthen professional networks through liaison with practices, other PCNs, and the ICB. Represent the PCN in meetings with community groups and third-party agencies and provide relevant feedback. Liaise with the PCN Patient Representative Group to ensure it delivers a positive contribution to the PCN. Personal Development Manage own time efficiently and effectively in order to achieve personal/PCN targets. Ensure own personal development through reflection and feedback from the Clinical Directors, PCN Head of Operations and colleagues. Ensure that personal continuing development needs are identified and are being met. Other This is not an exhaustive list and may be changed considering an ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post-holder within the scope of the post as determined by the Management Lead. Any changes would be discussed fully with the post-holder.