PCN Service Care Co-Ordinator

Main Duties and Responsibilities Service Coordination and Administration Provide administrative and coordination support across a range of PCN services and programmes. Assist with the planning, organisation and day-to-day operation of designated PCN services. Support the implementation and ongoing delivery of service developments, projects and transformation initiatives. Maintain service records, activity data and documentation to support safe and effective service delivery. Respond to enquiries from patients, practices, healthcare professionals and partner organisations in a timely and professional manner. Support the coordination of clinics, appointments, meetings, events and service-related activities as required. Monitor actions and support delivery of agreed objectives and priorities across PCN programmes. Care Coordination and Patient Support Support patients to access appropriate health, care and community services in line with identified needs, including but not limited to, by responding to online communication requests and phone calls. Assist in coordinating care and support for identified patient cohorts, helping to improve access, outcomes and patient experience. Work collaboratively with PCN staff, member practices and external organisations to support integrated care delivery. Signpost patients to community, voluntary sector and support services where appropriate. Maintain accurate patient records and update relevant systems in accordance with organisational policies and procedures. Support patient engagement and outreach activities, particularly for underserved populations and priority groups. Digital Transformation and Inclusion Support Support the delivery of digital transformation initiatives across the PCN. Assist with the implementation and promotion of digital tools and services, including the NHS App and online access services. Provide patient-facing support to help patients access and utilise digital healthcare services. Work with practices and community partners to support digital inclusion and reduce barriers to access. Assist in maintaining PCN communication channels, including websites, newsletters and social media platforms. Support staff to signpost patients to appropriate digital support and resources. Data, Reporting and Monitoring Input, maintain and validate information across PCN systems, databases and spreadsheets. Support the collection, monitoring and reporting of service activity and performance information. Produce routine reports and undertake data quality checks as required. Assist with audits, searches and data collection exercises to support service evaluation and improvement. Support the collection and reporting of contractual and PCN performance information, including ARRS-related reporting requirements. Contribute to data quality improvement initiatives and support the use of data to inform service development and population health management. Assist with monitoring outcomes related to access, patient engagement and health inequalities. Maintain and regularly update the PCN website, ensuring information is accurate, accessible, up to date and reflects current PCN services, programmes, health campaigns and patient communications. Flexible Operational Support Provide administrative and operational support across PCN clinical and non-clinical services, including where additional capacity is required. Work flexibly across different workstreams in response to service demands and organisational priorities. Support the implementation of new initiatives and service developments where appropriate. Support activities designed to improve patient experience, reduce health inequalities and improve access to services. Support engagement with community groups, voluntary sector organisations and external stakeholders. Undertake any other duties consistent with the nature and grade of the role. Job description Job responsibilities Main Duties and Responsibilities Service Coordination and Administration Provide administrative and coordination support across a range of PCN services and programmes. Assist with the planning, organisation and day-to-day operation of designated PCN services. Support the implementation and ongoing delivery of service developments, projects and transformation initiatives. Maintain service records, activity data and documentation to support safe and effective service delivery. Respond to enquiries from patients, practices, healthcare professionals and partner organisations in a timely and professional manner. Support the coordination of clinics, appointments, meetings, events and service-related activities as required. Monitor actions and support delivery of agreed objectives and priorities across PCN programmes. Care Coordination and Patient Support Support patients to access appropriate health, care and community services in line with identified needs, including but not limited to, by responding to online communication requests and phone calls. Assist in coordinating care and support for identified patient cohorts, helping to improve access, outcomes and patient experience. Work collaboratively with PCN staff, member practices and external organisations to support integrated care delivery. Signpost patients to community, voluntary sector and support services where appropriate. Maintain accurate patient records and update relevant systems in accordance with organisational policies and procedures. Support patient engagement and outreach activities, particularly for underserved populations and priority groups. Digital Transformation and Inclusion Support Support the delivery of digital transformation initiatives across the PCN. Assist with the implementation and promotion of digital tools and services, including the NHS App and online access services. Provide patient-facing support to help patients access and utilise digital healthcare services. Work with practices and community partners to support digital inclusion and reduce barriers to access. Assist in maintaining PCN communication channels, including websites, newsletters and social media platforms. Support staff to signpost patients to appropriate digital support and resources. Data, Reporting and Monitoring Input, maintain and validate information across PCN systems, databases and spreadsheets. Support the collection, monitoring and reporting of service activity and performance information. Produce routine reports and undertake data quality checks as required. Assist with audits, searches and data collection exercises to support service evaluation and improvement. Support the collection and reporting of contractual and PCN performance information, including ARRS-related reporting requirements. Contribute to data quality improvement initiatives and support the use of data to inform service development and population health management. Assist with monitoring outcomes related to access, patient engagement and health inequalities. Maintain and regularly update the PCN website, ensuring information is accurate, accessible, up to date and reflects current PCN services, programmes, health campaigns and patient communications. Flexible Operational Support Provide administrative and operational support across PCN clinical and non-clinical services, including where additional capacity is required. Work flexibly across different workstreams in response to service demands and organisational priorities. Support the implementation of new initiatives and service developments where appropriate. Support activities designed to improve patient experience, reduce health inequalities and improve access to services. Support engagement with community groups, voluntary sector organisations and external stakeholders. Undertake any other duties consistent with the nature and grade of the role.