Property Maintenance Manager

Property Maintenance Manager We are seeking an experienced and motivated Property Maintenance Manager to join our team. The successful candidate will be responsible for overseeing and supporting the day-to-day maintenance operations within managed properties, including liaising with tenants when they have a maintenance issue, trying to diagnose the issue, instructing contractors, building a database of trusted contractors, assisting with ad-hoc tasks as required and ensuring the smooth running of buildings. Key Responsibilities: • Deliver an exceptional level of customer service while managing repair and maintenance requests and enquiries. • Liaise with landlords and property managers to accurately record repair requests and coordinate necessary works, ensuring a high standard of service is maintained throughout. • Prepare clear and accurate reports detailing the outcome of completed works and communicate updates to relevant landlords and property managers. • Manage both inbound and outbound calls, responding promptly to customer and contractor requirements to support the smooth running of the department. Requirements: • Professional, polite, and confident telephone manner with excellent customer service skills. • Previous experience within a property maintenance, repairs, facilities, or similar operational environment is preferred. • Good understanding of managing maintenance tasks, including reporting, scheduling, and following jobs through from start to completion. • Excellent communication and interpersonal skills with the ability to build positive relationships with clients, contractors, and colleagues. • Organisational skills with the ability to prioritise workloads and manage time effective • Strong organisational skills with the ability to prioritise workloads, manage time effectively, and work both independently and as part of a team. Skills: • We are seeking a helpful, resourceful, and proactive individual who can use their own initiative and take ownership of tasks. • Strong problem-solving skills with a practical and solutions-focused approach. • Computer literate with a good working knowledge of Microsoft Office applications. • Ability to quickly learn and adapt to in-house maintenance systems and software. Key Points: • Job location: North West London • Start Date: Mid August 2026 • Working Hours: Monday – Friday 9am – 5:30pm • Salary: £25,000 - £30,000 depending on experience