Regional Service Manager

We are recruiting for a nationwide company who have one of their UK service Hubs based here in Leighton Buzzard. This role would be ideal for someone with management, operations, and experience of customer service/account management. All applicants MUST be able to drive. Location: Leighton Buzzard, fully office based. Working Hours: 08:30 - 17:00, Monday to Friday. Contract Type: Perm. Overview: • As the Regional Service Manager you will be responsible for the day to day operations of a region delivering against operational & financial targets. You will lead a team of technicians & co-ordinators to provide exceptional service to customers in providing maintenance/repair works. You will be required to maintain effective regional customer relationships and acquire new customer opportunities. Actively managing KPI’s you will ensure your region meets operational & financial targets, while consistently meeting needs. The role includes: • Managing the day to day operations of a busy service office. Ensure that operational & financial KPI’s are met/exceeded. Ensure a constant focus is maintained on margins, making efficiencies to ensure continuous improvement. • Managing & maintaining all regional customer relationships to ensure high levels of customer satisfaction are attained, to include regular customer account review meetings. Nurture/maximise new opportunities across your region. • Leading, coaching & supporting a regional team of field and office based staff to deliver the highest level of customer service. • Supporting/motivating field & office staff to ensure they carry out their duties to their best ability. Address issues as they arise & provide support to staff where required. • Ensuring all new staff are equipped with the tools and training to undertake their role and support them throughout their probation. • Managing relationships with internal colleagues to ensure that national service account KPI’s are maintained/improved. • Managing the activities of Service Technicians in the region to ensure that budgetary targets are achieved against customer expectations. • Managing/improving data management & process systems in conjunction with IT department. • Working with contracts department to resolve Warranty & Contractual issues. The successful candidate must have: • Experience of successfully managing small teams in a customer facing environment. • Experience of working to operational & financial KPI’s, with understanding of financial metrics including operating costs, profit etc. • Proven ability to lead, coach, support & motivate teams in their roles to enable individuals to work at their best at all times. Flexible approach depending upon the needs of the situation. • Experience of building/maintaining customer relationships as well as converting new sales opportunities. • A full UK driving licence with flexibility to working hours due to requirement to travel. • The ability to work flexibly depending upon the needs of the regional office, be highly organised with the ability to prioritise work under pressure. • The ability to problem solve & work with others to find solutions for customers. • Excellent verbal & written communication skills at all levels, with the ability to influence and negotiate. • Comfortable with data & able to articulate data to problem solve/make recommendations to ensure continuous improvement. • Be computer literate with experience in Microsoft Office especially Excel. In addition knowledge of SAP would be advantageous although not essential as full training will be given. Benefits: • Company Car • Annual Performance Bonus • 25 days annual leave plus Bank Holidays • Paid Birthday leave after 1 years’ service • Company Pension scheme • Life Assurance scheme • Enhanced Parental pay • Company sick pay • Employee Assistance Program to support health & wellbeing