Removals Administrator

RELOcruitment are delighted to be working with a leading Removals & Storage company, known for delivering seamless relocation services to clients across the UK and internationally. They are now looking for a Removals Admin to join their team, providing first-class customer service and ensuring every move is handled efficiently from start to finish. This role is perfect for a highly organised, customer-focused individual who thrives in a fast-paced environment. The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and a passion for delivering an excellent customer experience. Previous experience in the removals or relocation industry is preferred. Key Responsibilities: • Act as the single point of contact for customers throughout their relocation journey. • Understand customer needs and enhance their overall experience. • Maximise sales opportunities and confidently upsell relevant products and services. • Ensure all documentation is accurately processed in line with company and legal standards. • Handle administrative enquiries professionally and efficiently. • Maintain exceptional customer service standards, working to KPIs and ensuring targets are met. • Attend team meetings and contribute to continuous improvement discussions. • Problem-solve and proactively address any issues that arise. • Build and maintain strong relationships with customers, colleagues, and stakeholders. • Support the wider team with additional duties as required. Skills & Experience: • Strong customer service skills with the ability to build rapport quickly. • Excellent organisational skills, with the ability to manage multiple tasks and prioritise workloads. • A positive, proactive approach with a “can-do” attitude. • Ability to work well under pressure and meet deadlines. • Strong attention to detail and accuracy when processing paperwork. • IT proficiency, including Microsoft Word, Excel, and Outlook. • Adaptability and willingness to take on new challenges. If you’re looking for a role where you can make a real impact in a growing and dynamic company, apply today!