Sales Assistant - Luxury fashion brand

We are seeking a client-focused and sales-driven Sales Assistant who thrives in a luxury retail environment and is passionate about building meaningful, long-term client relationships. In this role, you will deliver exceptional customer experiences through personalised styling, expert product knowledge, and outstanding clienteling. You will be responsible for developing and nurturing a loyal client base, driving sales performance, and acting as a true ambassador for the brand. Key Responsibilities • Drive sales performance and exceed individual KPIs through expert product knowledge and client engagement. • Deliver personalised styling advice and luxury shopping experiences. • Manage the full client journey, from consultation to after-sales service. • Promote Made-to-Order services and maximise revenue opportunities. • Stay informed on seasonal collections, trends, and product offerings. • Maintain detailed client records and use CRM tools to personalise communications. • Conduct regular outreach and follow-up to strengthen client loyalty. • Support exclusive client events, fittings, and trunk shows. Business Development • Identify and develop new client opportunities. • Consistently achieve and exceed personal sales targets. • Contribute to overall store performance and commercial growth. • Support and share best practices with team members. Store Operations • Support visual merchandising and maintain the store’s luxury presentation. • Work collaboratively with stock and operations teams to ensure product availability. • Assist in managing client flow and maintaining service excellence during peak periods. What We're Looking For • Proven success in luxury or premium retail sales with a strong track record of exceeding targets. • Experience managing and developing high-value client relationships (VICs). • Strong knowledge of luxury fashion, styling, and clienteling best practices. • Excellent communication, relationship-building, and sales skills. • Passion for delivering exceptional customer experiences and driving business growth. If you thrive in a luxury environment and excel at building meaningful client relationships, we'd love to hear from you.