Senior Operations Coordinator

Senior Operations Co-ordinator - Surrey We are recruiting on behalf of a growing, people-focused educational travel business based in Surrey that specialises in delivering exceptional group events and educational travel experiences across the UK and Europe. This is a fantastic opportunity for an experienced travel operations professional who enjoys taking ownership, supporting a team, and being hands-on in delivering memorable events. You'll be joining a collaborative, energetic environment where customer experience and teamwork are genuinely valued. Senior Operations Co-ordinator - What will I be doing? • Taking responsibility for the smooth planning and delivery of group travel events from start to finish • Supporting and developing junior team members, working closely with the Operations Manager • Coordinating key elements such as venues, accommodation, transport and event logistics • Liaising with clients to gather requirements, confirm details and ensure a seamless journey • Building and maintaining strong relationships with suppliers and partners • Managing budgets, monitoring costs and protecting margins • Overseeing multiple groups travelling at the same time, ensuring all details are accurate and delivered on schedule • Travelling to events and leading operations on the ground, managing timings, logistics and resolving issues in real time • Contributing ideas to improve processes, efficiency and the overall customer experience • Participating in an occasional out-of-hours duty rota following a qualifying period Senior Operations Co-ordinator - What experience do I need? • Solid experience within travel operations, ideally involving group tours or events • Previous experience leading or mentoring team members • A strong customer service background with confident written and verbal communication skills • Commercial awareness and experience working to budgets and deadlines • Excellent organisational skills with the ability to juggle multiple priorities • A proactive, solutions-focused approach and the ability to stay calm under pressure • Good working knowledge of Excel Desirable experience includes knowledge of the school travel market, group tour operations, sporting events or French language skills. Senior Operations Co-ordinator - What else do I need to know? • Office-based role in Surrey with potentially some flexibility on this in the future • Monday to Friday, 35 hours per week with flexible start and finish times available • 25 days annual leave plus bank holidays, increasing with length of service • Pension scheme • Health and wellbeing support • Ongoing training and development opportunities • Regular travel to events in the UK and Europe • A genuinely supportive, team-driven culture where ideas and initiative are welcomed • If you are an experienced travel operations professional who enjoys ownership, leadership and delivering outstanding events, we would love to hear from you.