Service Delivery Resource Manager

Service Delivery & Resource Manager – Utilities / Electricity Distribution Jersey Overview: We are seeking an experienced operational leader to join our Energy Division as a Service Delivery & Resource Manager, leading workforce planning and operational resource coordination across our electricity distribution and utility services network. This is a key leadership opportunity within a critical infrastructure environment, responsible for ensuring the effective deployment of operational teams supporting construction, metering, maintenance, network operations and customer service delivery across Jersey’s electricity distribution network. You will play a central role in supporting the delivery of essential utility services across a network that includes substations, distribution infrastructure, underground cable systems and more than 55,000 service and metering points. We are looking for a highly organised and commercially aware manager with strong experience in utilities operations, field workforce planning, operational service delivery or infrastructure resource management. What You’ll Be Responsible For • Leading the Service Delivery Resource team to ensure efficient workforce planning and operational scheduling • Managing resource allocation across construction, metering, maintenance and operational delivery teams • Supporting electricity distribution and utility operations through effective deployment of field-based personnel • Forecasting workforce demand and supporting long-term operational planning • Driving performance improvements through KPI analysis, reporting and process optimisation • Collaborating with Construction, Planning, Metering and Network Operations teams to support business priorities • Leading team performance, development, training and continuous improvement initiatives • Ensuring compliance with HS&E standards, utility regulations and operational procedures • Supporting operational excellence and high levels of customer service across all service delivery activities What We’re Looking For We welcome applications from candidates with experience in: • Utilities operations • Electricity distribution • Energy infrastructure • Operational resource planning • Workforce scheduling • Field service operations • Infrastructure delivery • Network operations • Construction operations • Engineering service delivery • You will ideally have: • Experience managing operational or field-based teams within utilities, infrastructure, engineering or energy sectors • Strong leadership and workforce planning capability • Excellent organisational and stakeholder management skills • Experience coordinating resources across multiple operational projects • Strong analytical and problem-solving ability • Knowledge of utility operations, electrical distribution or infrastructure delivery environments • IOSH Managing Safely or similar HS&E training • PRINCE2 or project management training (desirable) • Utility operational authorisations (desirable) Why Join? This is an opportunity to take on a visible leadership role within a highly respected utility business delivering critical infrastructure services across Jersey. In return, we offer: Competitive salary and pension package Private medical insurance Discounted electricity rates EV and sustainable travel subsidies Gym membership support Employee wellbeing initiatives Career development and training opportunities Excellent work-life balance in a unique island environment Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.