Service Manager

Service Manager – Bury St Edmunds£40,000 Basic Salary | Up to £53,000 OTE | Full-Time | Permanent Are you an experienced Service Manager looking for your next challenge? We're recruiting on behalf of a well-established automotive dealership in Bury St Edmunds, offering an excellent opportunity to lead a successful aftersales operation while driving performance, customer satisfaction, and profitability. The RoleAs Service Manager, you'll take full responsibility for the day-to-day running of the Service Department, leading and developing a high-performing team of Service Advisors, Technicians, and Workshop Controllers. You'll ensure operational excellence, deliver an outstanding customer experience, and consistently achieve departmental targets. Key Responsibilities • Lead, motivate, and develop the Service Department team. • Drive workshop productivity, efficiency, and profitability. • Monitor and improve customer satisfaction and retention. • Ensure manufacturer standards and compliance are maintained. • Manage departmental budgets, KPIs, and performance reporting. • Handle escalated customer queries professionally and effectively. • Work closely with other departments to maximise business opportunities. • Create a positive, high-performing culture focused on continuous improvement. What We're Looking For • Previous experience as a Service Manager within the automotive industry. • Strong leadership and people management skills. • Commercially aware with a proven track record of achieving targets. • Excellent communication and customer service skills. • Organised, proactive, and able to thrive in a fast-paced environment. • Full UK driving licence. What's on Offer • £40,000 basic salary • Up to £53,000 OTE • Excellent career progression opportunities. • Manufacturer training and ongoing professional development. • Supportive and established dealership environment. • Company benefits package. • Permanent, full-time position.