Service Supervisor

Service Supervisor | Theale, Reading | Upto 50k (DOE) plus company vehicle | On-Site Parking + Full Training + Career Development | Full-Time | Permanent About the Role An exciting opportunity has arisen for an experienced Service Supervisor to join a growing and dynamic engineering business. This is a key leadership role where you'll oversee the day-to-day operation of a busy service department, ensuring the efficient delivery of reactive call-outs, planned preventative maintenance (PPM), repairs and small works. You'll be responsible for leading a team of engineers and service coordinators, driving operational performance, maintaining excellent customer service standards, and ensuring compliance across all service activities. If you have a strong background in HVAC or refrigeration, excellent organisational skills and experience managing field-based engineers, we'd love to hear from you. Key Responsibilities • Lead the day-to-day running of the service department, ensuring efficient planning and delivery of all reactive and planned service activities. • Oversee service scheduling and resource allocation for breakdowns, maintenance visits and repair works. • Take ownership of breakdown response, ensuring prompt engineer allocation and timely resolution. • Produce quotations for additional works and small projects following engineer site visits. • Manage service contracts, ensuring all planned visits are completed on time, to the required standard and within budget. • Oversee contract renewals and maintain strong customer relationships. • Ensure all Health & Safety documentation, including RAMS, is maintained and engineers and subcontractors remain fully compliant. • Lead and support the Service Desk, ensuring accurate job logging, tracking and completion. • Manage, coach and develop field service engineers, carrying out performance reviews and audits. • Build and manage a reliable subcontractor network, ensuring quality, compliance and value for money. • Act as the main point of escalation for customer issues, resolving complaints professionally and effectively. • Monitor labour, parts and subcontractor costs to ensure accurate job costing and commercial performance. • Track and report on service KPIs, identifying opportunities for continuous improvement. • Ensure compliance with all relevant legislation, including F-Gas regulations and Health & Safety requirements. What We're Looking For • Essential background within the HVAC and/or Refrigeration industry. • Previous experience in a Service Supervisor, Service Manager or Engineering Management role. • Proven experience managing field-based service engineers. • Strong planning, scheduling and organisational skills. • Commercial awareness with the ability to manage budgets and costs. • Excellent communication and leadership skills. • A proactive approach with a passion for delivering exceptional customer service. Why Join Us This is an excellent opportunity to join a forward-thinking business where you'll play a pivotal role in shaping and improving service delivery. You'll have the autonomy to make a real impact while working alongside a supportive team in a growing organisation that values continuous improvement and professional development.