Smart Meter Customer Service

2 Roles Available Growing utilities business based in the Bury area requires a Metering Data Operative within their Metering Team. The role also includes contacting either customers, suppliers or third parties to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines. Reporting to the team leader duties of the role will include; • The management of all meter installations, exchanges, and removal • Sourcing meter details and updating all relevant systems and ensuring all appointments and de-appointments are correct • Resolving any issues that may arise from incorrect meter data in a timely and effective manner • To manage and remedy industry meter reading rejections • Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner • To support the business with its smart meter, roll out strategy • Ensure meter readings are obtained and submitted to the industry within a specified timeframe The right candidate will have; • Good verbal and written communication skills • Strong organisational skills • Able to prioritise within a busy challenging environment • Excellent attention to detail and a high level of accuracy in all areas of work • The initiative to propose solutions, to act independently and have the confidence to effectively challenge the status quo • Flexible approach to work with a willingness to be involved in other areas of the business as required • Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties • Ability to successfully persuade, influence and negotiate with internal and external parties A plus would be; • Proven working knowledge of MS Office including MS Excel • Experience of an operations function within an energy supplier • Advanced working knowledge of MS Office including advanced MS Excel In return a competitive salary is offered along with bonus, progression, and development within a fast-growing business.