Travel Systems Lead

Travel Systems Lead (Mid-Office)Location: Remote (with occasional travel for meetings) Are you an experienced travel systems professional with a passion for improving technology, processes and operational performance? We're looking for a Travel Systems Lead to take ownership of our mid-office platform, ensuring our travel systems are reliable, efficient and continually evolving to support the business. You'll act as the subject matter expert for our mid-office system, working closely with internal teams, technology partners and suppliers to optimise workflows, improve automation, and deliver technology enhancements that make a real difference to our operations. What You'll Be Doing • Lead the administration, configuration and ongoing optimisation of the mid-office travel system. • Manage system upgrades, testing, releases and new functionality to ensure maximum performance and reliability. • Drive process improvements through automation, workflow optimisation and continuous improvement initiatives. • Maintain data integrity across travel systems, including GDS, mid-office, back-office and reporting platforms. • Manage integrations with booking tools, CRM, finance and reporting systems, working with technology partners to resolve issues. • Lead or support system implementations, migrations and technology projects, ensuring successful delivery with minimal business disruption. • Produce and maintain system documentation, configuration standards and best practice guides. • Provide expert support and training to operational teams, helping users maximise system capability. • Build strong relationships with stakeholders across operations, finance, sales and technology to deliver business-focused solutions. • Mentor colleagues, share knowledge and help develop capability across the wider team. What We're Looking For • Experience working within a corporate travel or TMC environment. • Strong knowledge of mid-office systems (ProTAS experience is highly desirable). • Good understanding of GDS platforms, online booking tools and travel technology integrations. • Excellent analytical and problem-solving skills with a keen eye for detail. • Strong stakeholder management and communication skills. • Experience managing multiple priorities and delivering technology improvements in a fast-paced environment. What You'll Get • Remote working with flexibility and occasional team meetings. • The opportunity to shape and improve critical travel technology platforms. • A collaborative, supportive team environment. • Ongoing opportunities for professional development and career progression. If you're passionate about travel technology and enjoy solving problems, improving systems and driving operational excellence, we'd love to hear from you.