GP Receptionist / Administrator (Maternity Cover)

Maintain and monitor the practice appointment system Process personal, telephone and online requests for appointments Answer incoming telephone calls, transferring calls or dealing with requests appropriately Signpost patients to the most appropriate service Initiate contact with and respond to requests from patients, colleagues and external agencies Once trained, clinically code information onto EMIS Photocopy, scan and process documentation as required Register new and temporary patients and update patient demographics where required Input data into patient healthcare records as necessary Direct requests for information, including SARs, insurance reports and DVLA forms, to the relevant team Manage queries efficiently and sensitively Carry out system searches as requested Maintain a clean, tidy and effective working area at all times Monitor and maintain the reception area and patient notice boards Support clinical and administrative staff with general tasks as requested Work flexibly as part of the wider reception and administrative team Job description Job responsibilities Maintain and monitor the practice appointment system Process personal, telephone and online requests for appointments Answer incoming telephone calls, transferring calls or dealing with requests appropriately Signpost patients to the most appropriate service Initiate contact with and respond to requests from patients, colleagues and external agencies Once trained, clinically code information onto EMIS Photocopy, scan and process documentation as required Register new and temporary patients and update patient demographics where required Input data into patient healthcare records as necessary Direct requests for information, including SARs, insurance reports and DVLA forms, to the relevant team Manage queries efficiently and sensitively Carry out system searches as requested Maintain a clean, tidy and effective working area at all times Monitor and maintain the reception area and patient notice boards Support clinical and administrative staff with general tasks as requested Work flexibly as part of the wider reception and administrative team