Medical Receptionist

Role Overview: We are looking for a personable, organised, and professional individual to join our general practice in Tredegar as a Part-Time Medical Receptionist. You will play a vital role as the first point of contact for patients and visitors, ensuring that the reception runs smoothly and patients receive high-quality care and service. You will be responsible for managing patient appointments, handling queries, and supporting the practice team with administrative tasks. The ideal candidate should have a flexible approach, especially when covering colleagues' leave, and will ideally have experience in a similar setting. The working hours are: 8am - 1pm and/or 1pm - 6pm to meet the needs of the business. Key Responsibilities: • Front Desk Operations:Greet and assist patients and visitors at the reception and over the phone in a friendly and professional manner. • Appointment Management:Schedule, amend, and cancel patient appointments efficiently using the practice's computer system. • Patient Records:Maintain and update electronic patient records, ensuring accuracy and confidentiality in compliance with GDPR and practice protocols. • Telephone Handling:Manage incoming calls, responding to patient queries, and directing calls to the relevant clinical or administrative staff. • Prescription Requests:Process patient prescription requests in line with practice procedures. • Administrative Support:Assist with clerical duties, including scanning, filing, photocopying, and general data entry. • Communication:Act as a liaison between patients, doctors, nurses, and other members of the practice team to ensure smooth communication and service delivery. • Confidentiality:Ensure that patient information is handled with discretion and sensitivity in line with NHS and practice confidentiality policies. • Flexibility:Provide cover for colleagues during annual or sickness leave, as and when required. Required Skills and Qualifications: • Education:Minimum GCSE level or equivalent. • Experience:Prior experience in a medical or general practice setting is preferred, though not essential. • IT Skills:Competent in using computer systems, particularly Word, Microsoft Office. Experience with practice management systems, EMIS, Docman, GPTR, WCCG, CWS is advantageous, although training will be provided. • Communication:Strong verbal and written communication skills, with the ability to interact empathetically and professionally with patients and colleagues. • Organisation:Excellent time management, multitasking abilities, and attention to detail. • Team Player:Ability to work as part of a team as well as independently, with a proactive and flexible approach. Benefits: • Pension Scheme:Lucrative pension scheme available.(Employers contribution is 14.38% of your wages back in your pension pot, whilst you top up 5.2%) • HR Support:Peninsula provides comprehensive HR support, well-being counselling sessions • Annual Leave:5.6 weeks annual leave inclusive of bank holidays. Job description Job responsibilities Role Overview: We are looking for a personable, organised, and professional individual to join our general practice in Tredegar as a Part-Time Medical Receptionist. You will play a vital role as the first point of contact for patients and visitors, ensuring that the reception runs smoothly and patients receive high-quality care and service. You will be responsible for managing patient appointments, handling queries, and supporting the practice team with administrative tasks. The ideal candidate should have a flexible approach, especially when covering colleagues' leave, and will ideally have experience in a similar setting. The working hours are: 8am - 1pm and/or 1pm - 6pm to meet the needs of the business. Key Responsibilities: • Front Desk Operations:Greet and assist patients and visitors at the reception and over the phone in a friendly and professional manner. • Appointment Management:Schedule, amend, and cancel patient appointments efficiently using the practice's computer system. • Patient Records:Maintain and update electronic patient records, ensuring accuracy and confidentiality in compliance with GDPR and practice protocols. • Telephone Handling:Manage incoming calls, responding to patient queries, and directing calls to the relevant clinical or administrative staff. • Prescription Requests:Process patient prescription requests in line with practice procedures. • Administrative Support:Assist with clerical duties, including scanning, filing, photocopying, and general data entry. • Communication:Act as a liaison between patients, doctors, nurses, and other members of the practice team to ensure smooth communication and service delivery. • Confidentiality:Ensure that patient information is handled with discretion and sensitivity in line with NHS and practice confidentiality policies. • Flexibility:Provide cover for colleagues during annual or sickness leave, as and when required. Required Skills and Qualifications: • Education:Minimum GCSE level or equivalent. • Experience:Prior experience in a medical or general practice setting is preferred, though not essential. • IT Skills:Competent in using computer systems, particularly Word, Microsoft Office. Experience with practice management systems, EMIS, Docman, GPTR, WCCG, CWS is advantageous, although training will be provided. • Communication:Strong verbal and written communication skills, with the ability to interact empathetically and professionally with patients and colleagues. • Organisation:Excellent time management, multitasking abilities, and attention to detail. • Team Player:Ability to work as part of a team as well as independently, with a proactive and flexible approach. Benefits: • Pension Scheme:Lucrative pension scheme available.(Employers contribution is 14.38% of your wages back in your pension pot, whilst you top up 5.2%) • HR Support:Peninsula provides comprehensive HR support, well-being counselling sessions • Annual Leave:5.6 weeks annual leave inclusive of bank holidays.